Frequently Asked About Legal and Your Rights
We collect your name, email, phone number, date of birth, and address for account verification. We also store your deposit and withdrawal history, game activity, and payment method details. This information stays encrypted and is used only for account operations and fraud prevention.
Closed accounts are archived for 5 years to comply with financial regulations. During this time, your data remains encrypted and inaccessible except to our compliance team. After 5 years, the data is deleted. You can request early deletion by contacting support.
Yes. Email our support team with your account username and a request for a data export. We compile your account details, transaction history, and game logs into a file and send it to your registered email within 10 business days.
If a deposit or withdrawal appears incorrect, contact support with your transaction ID and the date. We investigate against payment partner records from DANA, OVO, GoPay or QRIS. Disputes are typically resolved within 5–7 business days.
Yes. We use tokenized payment processing so your wallet details are never stored on our servers directly. Each transaction is encrypted and verified by the payment partner before funds move. cipung88 holds no access to your wallet credentials.
cipung88 may restrict or close accounts if terms are breached — for example, if we detect fraud or multiple accounts from one person. We aim to notify you before closure, but depending on the severity, we may restrict access immediately and explain later via email or phone.
Use live chat for quick responses, email for detailed requests, or call our support line during business hours. Mention that your question is about legal or data policy so we route you to the right team. Response times range from 10 minutes to 24 hours depending on channel.
